Getting Started

Getting Started

To get you started with Hosterbox web hosting services and to make your experience here the best that it can be, please read over the following information carefully. Your welcome email contains all the necessary information to get you started using your web hosting services, email setup and how to get your domain to point to the Hosterbox servers.


Account Information

Information on the package you purchased, your domain name and IP address are located in your welcome email.

Please keep in mind that your website will not appear right away if you type your domain name into a web browser. It will take 24-72 hours to propagate the domain throughout the Internet servers so your domain will not be accessible by typing the domain name into a web browser.


Login Information

Your login information appears in your welcome email.

Hosterbox uses the web hosting industry's #1 control panel (cPanel), allowing you to easily manage your domain name and all of the services associated with that domain.

When you access your domain, you will see that the web package you have purchased comes bundled with numerous services and applications. Please familiarize yourself with what each of these icons means. You may also benefit from watching the official instructional videos on how to use cPanel at:


http://www.cpanel.net/products/cpanelwhm/cpanel11/tutorials.html


Please note: When you login to your control panel for the first time, you can view your file structure using File Manager. It is very important that you do NOT delete any folders and files in this file manager as this could cause your site to malfunction.

Your domain will take 24-72 hours to propagate in the Internet servers. Hosterbox has no control over this process; it just takes time for the servers to be set up on the main Internet servers. You can access your control panel temporarily while this is happening by using the following URL:

http://yourIPaddress/cpanel

After your domain has been registered on the main Internet servers, you can access your control panel and manage your account by using your domain name and the username/password provided in your welcome email; ie.http://www.yourdomainname.com


FTP Information

To access your web hosting space, you will need to know how to use File Transfer Protocal (FTP) software. There are numerous websites and information resources on the various software to use, or you can upload your files using built-in FTP software from web design software such as Adobe Dreamweaver or Microsoft Frontpage.


To connect to the server, please use either your domain name or the IP Address associated with your account in order to FTP your files.

FTP login information is provided in your welcome email.

You should upload your files to the main directory, which is either the /www directory or /public_html directory. Either directory will suffice.

Please note that some FTP programs will not require the final slash ("/") in the FTP directory setting.

Please keep in mind that it will take 24-72 hours for your domain to propagate to the main Internet servers, so the above mentioned FTP address may not be functional right away. Prior to propagation, simply use your IP address as the FTP host name.


Email Setup

With Hosterbox web services you can set up unlimited email accounts. You can easily set up email addresses and passwords by logging in to your control panel and accessing the "Mail" icon. Once here, you will be asked for the email address you would like to set up with your domain name, as well as to choose a password. For example, you could choose "webmaster@yourdomain.com" and a password you can remember.

This is the information you will need to use when setting up your email accounts on personal computers. We strongly recommend that you watch our instructional "Email Tutorial" videos located at:

http://www.cpanel.net/media/tutorials/emailaccounts.htm 


as they will provide you in-depth information about how to set up email on your local computers.

Information required to set up email accounts includes the following:

Incoming Mail Server (POP3): mail.yourdomain.com
Outgoing Mail Server (SMTP): mail.yourdomain.com

Some additional notes on email set up:
Our SMTP Outgoing email server does
not require server authentication for your outgoing email. Some users who are using ADSL High Speed Access may need to use the SMTP outgoing server from their Internet Service Provider (ISP), as their service is set up to use their servers for all outbound emails. Please consult with your ISP if you are still having issues with outgoing email after following these detailed instructions.


Webmail

To access your email accounts while you are on the road and not using the PC at which your email accounts are set up (such as in Microsoft Outlook), you can also access your email through Hosterbox's Webmail services.

Webmail access: www.yourdomain.com/webmail

Simply use the same email address and password combination that you set up in your control panel.


Domain Name Server (DNS) Information

This information is important to the setup of your domain. If you registered your domain through Hosterbox, your Domain Name Server (DNS) information is provided in your welcome email.

If you are transferring a domain, you will need to change your name servers at your domain registrar (where you registered your domain) and change the name servers associated with your account to the Hosterbox name servers listed above.


Please keep in mind that it will take 24-72 hours after you have changed your domain name servers at your registrar to point to your domain and for you to be able to access your domain through your actual web address.

In the meantime, before your site becomes active, you can view your site by using the IP address provided in your welcome email.


Hosterbox Customer Support

If you have any questions please do not hesitate to contact us via Live Chat, E-mail, Phone or Support ticket.


Many answers also appear in our FAQ Knowledge Database: http://hosterbox.com/billing/knowledgebase.php


If you still need assistance from one of our support technicians in setting up or using your web hosting services, the best way to reach tech support is by opening a support ticket through our support desk at:


https://hosterbox.com/billing/submitticket.php

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